Category: Troubleshooting

Mining Hashrate stability is related to the mining device hardware, network status, mining environments and more. It’s a completely normal occurance to see hashrate dropping occasionally, and the issue usually resolves itself. However, if it the problem persists for longer than 30 minutes, there could be a failure that requires investigation. Network: Typically, network failure […]

Note that it can take anywhere between 10 and 20 minutes for any activity to register when first connecting your mining device to the pool. If after that time has passed your device is producing invalid shares, check your miner settings on the dashboard. Please also check your hardware for any obvious problems such as […]

Unfortunately, we’re unable to recover deleted accounts.

Per our Terms and Conditions, we reserve the right to permanently delete any accounts that have remained inactive for one year or longer. An account is marked as inactive when there has been no login or mining activity over the past 12 months. Any funds remaining in deleted accounts are used for pool maintenance.

There are two possible reasons for yield fluctuations: Hashrate Fluctuation: Hashrate output is unsteady and naturally fluctuates during mining. Factors such as energy, network, miner status and more can also affect hashrate, resulting in a change in earnings.  Difficulty Adjustment: Mining difficulty is adjusted after a period of time, with most adjustments being an increase. […]

Hashrate and network difficulty are the two leading factors that impact mining profits. Should you discover that your reward earnings are decreasing, the following factors may be the problem: To begin with, check the hashrate, staled rate, and rejected rate to look for any abnormalities. Typically, these are brought on by poor connections and hardware […]

Longer wait times between finding new blocks can be triggered by the mining pool experiencing a period of temporary bad luck. For instance, if the pool’s current hashrate and the current network difficulty estimate that the pool will discover 1 block every 4 hours, this estimation is only an average. Over the short term, the […]

Miners are continuously accepting tasks from the mining pool and returning hash results. However, there is a delay in communication between the miner and the pool’s network. The rate of invalid submissions stemming from network delay is referred to as Rejection Rate. The average rejection rate percentage is 3%. Should you notice the rejection rate […]

The most common reason for not being able to log into your account is the use of incorrect login details. Please double-check that you have entered the correct account name and password. Should you forget or lose your password, click the Forgot Password link in the login area to receive a reset email.

If your miner is not successfully connecting to our servers please try the following: – Check to see if your hardware supports the required hashing algorithm – Reboot your device – Double check your miner configuration to ensure sure that: – Upgrade your device’s firmware to the latest version – Check your network settings – […]