Note that it can take anywhere between 10 and 20 minutes for any activity to register when first connecting your mining device to the pool. If after that time has passed your device is producing invalid shares, check your miner settings on the dashboard. Please also check your hardware for any obvious problems such as a power issue or bad connection. Should problems persist, feel free to contact us. 

Q: What should I do if the miner is still disconnected, even though the device, configuration, and network are all normal?

A: Typically, this problem is caused by shielding on the part of the network service provider you’re using to mine, which interferes with our service. Unfortunately, this is not a problem that PEGA-Pool can resolve and we can only suggest that you switch to a different network service provider or consider using alternate connection techniques.